Support
Frequently Asked Questions
General Questions
What is Akuraa?
Akuraa is a Pan-African image licensing platform working with African photographers, paying them 60% of licensing revenue.
Who can use Akuraa?
Akuraa serves institutions and organisations: museums, galleries, publications, educational institutions, brands, and creative agencies seeking authentic African imagery with cultural integrity.
Licensing & Usage
What types of licences do you offer?
We offer tiered licensing based on usage: Editorial Use (news, education, commentary, museum exhibitions, academic publications), Commercial Use (advertising, marketing, packaging, brand campaigns), and Extended Use (merchandise, products, unlimited distribution). Each licence is perpetual — one-time payment, unlimited duration within agreed terms.
Can I use images for commercial purposes?
Yes, with a Commercial or Extended licence. Editorial licences are restricted to non-commercial use (journalism, education, commentary). Check the licence type before purchase.
Do I need a model release?
Model release requirements are indicated for each image. "Yes" = commercial advertising permitted (signed release on file). "No" = editorial use only. "Not Required" = no identifiable people in image.
Can I get exclusive rights to an image?
Licensing is non-exclusive by default. For exclusive rights, contact hello@akuraavisuals.com for custom licensing arrangements.
How long can I use a licensed image?
Licences are perpetual — one-time payment, unlimited duration. You can use the image forever within the terms of your licence. You cannot resell, sub-licence, or transfer rights to third parties.
Subscriptions
How do institutional subscriptions work?
We currently offer two annual subscription plans: Standard (£2,000/year, 100 included downloads) and Premium (£6,500/year, 100 included downloads, with access to premium-tier images).
What happens if I exceed my download limit?
Additional downloads are charged at £25 per image beyond your included credits.
Do unused downloads roll over?
No. Your included downloads reset at the start of each new billing period and do not carry over.
Can I cancel my subscription?
Yes. Email hello@akuraavisuals.com to request cancellation.
Payments & Downloads
What payment methods do you accept?
We accept card payments via Stripe, and Paystack for customers who prefer that checkout option.
How do I receive my images after purchase?
Immediately after payment, you'll receive an email with a secure download link. Links are valid for 24 hours. If expired, contact hello@akuraavisuals.com for a new link.
For Photographers
How do I join Akuraa as a photographer?
Email hello@akuraavisuals.com with your portfolio link, brief bio, and location, or apply directly through our Contribute.
How much do photographers earn?
Photographers receive 60% of licensing revenue.
Do photographers retain copyright?
Yes. Photographers retain full copyright ownership. Licensing is non-exclusive.
Customer Feedback
How can I share feedback about Akuraa?
We value your feedback. Help us improve Akuraa by sharing your experience at hello@akuraavisuals.com.
- How did you use the images you licensed?
- Was the licensing process clear and straightforward?
- What features would make Akuraa more useful for your work?
- Any issues or challenges you encountered?
Your input directly shapes how we build this platform. Thank you for being part of the village.